Account and Data Deletion Request

At PayVika, we respect your privacy and provide our users full control over their account data in accordance with Google Play's User Data & Account Deletion policies.

How to Request Account & Data Deletion

If you wish to permanently delete your PayVika account and all associated personal data from our servers, you can initiate a deletion request through any of the following methods:

Option 1: Submit Request via Email

Send an email to our dedicated data privacy and support desk:

Email: support@payvika.com

Subject line: Account Deletion Request - [Your Registered Mobile Number]

Please include:

Your Full Name as registered in the PayVika App
Your Registered Mobile Number
Reason for deletion (optional)

Send Deletion Email

Option 2: Direct In-App or Phone Request

You can also reach our customer support team directly at:

Support Helpline: +91 9997143005

Our verification team will confirm your ownership of the mobile number before initiating deletion.

What Happens When Your Account is Deleted?

Data Permanently Deleted: Your profile details, login credentials, authentication tokens, uploaded KYC photos (Aadhaar/PAN card images, shop photo), and device identifiers will be permanently removed from our active database.
Data Retention Requirements: As a regulated fintech platform, certain past financial transaction records (such as completed bill payments, recharge histories, and tax invoices) may be retained for statutory and legal compliance in accordance with applicable Indian financial laws (RBI, PMLA, and GST regulations) for the mandated statutory audit period.

Timeline for Deletion

Once your deletion request is received and verified, your account will be disabled immediately, and data deletion will be completed within 7 to 14 business days. A confirmation email or SMS will be sent to your registered contact.